User journeys

Yellow flow - Migrating a user for the first time to Haventec Authenticate

The user is asked to authenticate using their username and password. Once the user has been authenticated you have the opportunity to engage with them and explain how you are improving their experience and security. It is here where the user is asked to set a new PIN. After the PIN is set the user to sent to the App/Website homepage. The username is on its own screen to allow for the lookup of the user's migration status to determine which flow (Yellow or Blue) to follow. See User flows below for more details

Green flow - Migrated user returning on a registered device to login

With Haventec Authenticate we know if a device has already been registered, therefore when a migrated user returns to your App/Website on a registered device you can send them directly to the PIN login page.

Blue flow - Migrated user returning on a non registered device to login

With Haventec Authenticate we know if a user has already registered a previous device, therefore we can send them a new device activation code to allow them quickly onboard the new device. This activation code can be sent via any channel such as email, push notification or to the App/Website on their previously registered device(s).

User flows

There are 3 different user authentication flows, the flow that the user will follow depends on whether the user has been migrated off their existing password or not.

1. An unmigrated user - Yellow flow
2. A migrated user - Green flow
3. A migrated user on a new (second, third ...) device - Blue flow